Questions
What if I cannot load an item in my cart?
If an item will not load in your cart, it most likely is an out of stock item. Feel free to email us if you would like to know when we might have a re-stock.
What is your return policy?
Customers are responsible for return shipping fees and must have either a USPS tracking number or shipped via UPS. Please ask questions prior to ordering via email. We will issue you a store credit only and shipping fees and insurance fees are non refundable.
Returns must be completed 7 days within receipt of the item. Please contact me prior to any return.
How do you ship?
We ship primarily via USPS (Priority Mail) because they provide a tracking number and products usually arrive to you in 2-3 days. Our website automatically charges a flat rate per item but occasionally it charges more than it costs to ship. In those cases, we refund the difference. In addition, if the cost of shipping is more than $1.00 difference, we will charge the extra amount to your cc or pp account. Sorry, we aren't Amazon so cannot offer free shipping except on purchases of $100 or more! If you need us to ship via UPS we can do that but typically it is more expensive.
Yes, we are happy to take a custom order. Be aware, however, that we must incur a small up-charge of $10. on each item due to the varying cost of fabrics, cost of hand-sewing one item, etc. Since we sew small quantities of our most popular items, we encourage you to order when we have new stock as our products do turn over quickly. Custom orders typically take 4-6 weeks. Contact me via email for more details.