Do you take returns? We do not take any returns on Sale or Special Order items. All other items will be exchanged only. We will do our best to work with you and if you have any questions regarding sizing, please contact us prior to purchase. Customer satisfaction is very important to us. Returns are only allowed with prior authorization. Items must be returned in their original condition. Please contact us by e-mail for a return authorization number. Items returned without authorization will be refused.
Items must be returned in new, unused condition with original tags and packaging within 7 days of receipt. All sales become final 7 days after your have received your item(s).
Shipping fees are never refundable. We will not be responsible for return shipping fees and it must have either a USPS tracking number or shipped via UPS (shipping is free up to a certain amount). Please ask questions prior to ordering. We will issue you a store credit only and shipping fees and insurance fees are non refundable.
Returns must be completed 7 days within receipt of the item
We generally work from 10:00 am - 4:00 p.m. Monday-Friday. The best way to contact us is by email.
How long will it take to receive my order? TOP
We make every effort to ship your product within 3-5 days of order. If you are within the state of Texas, you will most likely receive your order in 2-3 business days. If you have made a special order, we will let you know the timeline when you order. Contact us for more information. We normally ship Priority Mail USPS which allows you to receive your item within 2-3 days. If you need expedited shipping, please contact us for shipping costs. In order to keep shipping costs down, we do not include insurance but are able to provide a USPS Tracking number. International shipping rates apply and ship time will depend on your location.
What is your return policy? TOP
We do our very best to insure all our customers are satisfied with their purchase but must have some policies in place to manage our business. Our "sale" items are final sales. No returns or exchanges on those items. Any "special order" items are exchanges only, but you MUST contact me first so I can work with you on a resolution. We want you to be happy with your purchase, so please let us help you with your size, etc. prior to ordering. Customers will be responsible for all return shipping cost and returns must be unworn. You should contact us prior to sending any returns to us. Any returns should be returned in the original package with tags, unwashed and in wearable condition. If you return an item without prior authorization, you will be charged a 10% restocking fee. Please note that because we sell multiple sizes of most items, we are not able to have detailed measurements on ALL items. We do our best to measure pertinent areas but cannot have measurements on every part of a garment. We are a one gal operation so I do it all!!
Unfortunately, due to Health and Safety Guidelines, we are unable to accept returns on our footwear or leggings. Please order carefully and drop us a line if you have any questions. We work very hard to please our customers but there are no returns on custom work so please order carefully.
If you have questions about any of our products, please drop us an email at email@example.com (the best way to contact us) or give us a call and we will do everything we can to work with you. Please note, we work from home but do try to maintain business hours of 9:00 am - 5:00 pm Monday-Friday. We appreciate your respecting our business hours. Also, if we are at a show we will be unable to speak over the phone, so please send us an email at the email above.
Do you sell wholesale? TOP
We do wholesale some of our fashions. A minimum order of $400 for an opening order is required. Please drop us an email for inquiries at firstname.lastname@example.org. Currently we have limited items available so please contact me for current offerrings. New products arrive every month or so, check back frequently. We are not currently able to offer our one of a kind pieces for wholesale purchase. Please contact us via email or call me at 817-739-0700 for those items that we have available. Blessings, Becky
What if I ordered the wrong size? TOP
If your item is not the correct size, please contact us for return information. Please see our return policy. We'll be happy to exchange it if we can. You will be responsible for return postage.
When will my credit card be charged? TOP
Your credit card information is safely processed via MALS. MALS is a secure network and we have never had an issue with theft. We run your credit cards once the order is filled and ready to be packaged and mailed. Our credit card processor does not store any credit card numbers. We also accept Paypal payments.
What is the cost for International Shipping? TOP
Our system does an automatic cost of shipping at checkout for US only addresses, contact me for international shipping rates. HOWEVER, Postal charges for international shipping have increased sigificantly.
If you would like us to determine international shipping costs prior to shipment, please provide an address so that we can determine the amount. Please note, any customs charges will be the responsibility of the customer.
If you prefer UPS or FEDEX vs Postal Service, contact us and we will find the cheapest route possible for shipping to you. Usually the Postal Service has the most reasonable shipping rates.
Do you offer Expedited Shipping? TOP
We ship USPS Priority Mail which is usually a 2-3 day delivery time. If you would like a faster shipping time, contact us and we will research the additional costs for a faster delivery time. We do ship UPS and Fedex as requested.
Do you do Custom Orders? TOP
Yes, we do lots of custom orders! Please be sure and communicate with me via email (email@example.com) prior to placing a custom order as some orders require an up-charge due to various fabric prices or pattern adjustments. Custom orders are regular pricing, not a sale price. We also only sew on our own fabric.
There are no refunds on custom orders but I am happy to do an exchange for you!
Do you have coupons? TOP
We don't currently offer any coupons except on Facebook. If you ask to "join' our Classy Sassy Couture Boutique page you will be entitled to a $5.00 off coupon (one time offer). Search Classy Sassy Couture Boutique to find our fb page. We post our latest pieces and updates there first.
Why do you only have limited sizes? TOP
Since the majority of our clothing is made in our workroom in Texas by home sewers, we do not mass produce our items. Keeping our inventory low allows us to offer you a unique, timeless style of clothing that is not mass produced! We work very hard to offer as many pieces as possible, but want each piece to be perfect so we take our time in sewing and designing. We are happy to do custom orders and usually run about 4-6 weeks depending on our work load and the time of year. Contact me for information on ordering.